#ithelpdesk #ITTraining #ITSupport
In, this video I will discuss the Top 5 Entry- Level 1 IT skills needed to succeed in Entry-Level IT helpdesk roles. These very simple skills will help you out no matter what path you take in IT. please leave your thoughts in the comments and don't forget to check out the links in this description box.
0:00 Start and Intro
0:40 Random Question
1:20 Talk & Type
2:07 Documentation
2:55 De-escalation
3:32 Fast Paced Environment
4:16 Be Resourceful & Adaptable
5:22 Major Key Alert
6:14 Learn Outlook
7:00 Active Directory
7:34 Command Line
7:58 Ticketing Systems
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